See the forest for the trees

Travel Security & Safety Awareness

This workshop provides practical advice on Travel Security & Safety and Health Awareness. It includes pre-trip planning, travel risk assessment, retaining complete focus when in unfamiliar environments, journey planning between various destinations, security within the hotel setting and how to safely evacuate from a confined space or building in the event of a shooting or terrorist attack.

Target Audience

  • All employees working and travelling abroad:
  • The Media
  • Diplomatic Corp
  • Airlines
  • United Nations and Governmental organisations
  • Charities and Non-Governmental organisations (NGOs)
  • Multinational companies
  • Accompanying spouses and other family members

Hospitality Security Awareness

Our hotel security awareness workshop provides practical advice on how a hotel’s guests, staff, assets and reputation can be better safeguarded. This workshop is essential for anyone who works in the hotel industry and especially for members of management.

It will give participants an understanding of the importance of security and safety in the hotel industry. It is the nature of the business of hotels to accept strangers into their property. This makes hotels the ultimate soft targets for terrorist attacks and general criminal acts.

A major concern for hotels is the threat posed by fire. Participants will learn about the different aspects of hotel security and safety, how to raise awareness and mitigate risks. Also integrated in the workshop is a module on conflict management, an important aspect when dealing with difficult guests. The workshop consists of a number of staged activities. Our instructors apply training techniques such as role play, audience participation and case studies.

Quality Full of Professionalism

Target Audience

  • Hotel management members
  • Hotel employees
  • Students of hotel management schools

I got much more than I expected. I knew security is important but now I realise, thanks to you, that it concerns everyone and that it’s everyone’s responsibility. All I can say is “thank you“

Shirley Lin, Student at SHML Hotel Management School Lenk, Switzerland.

Thank you so much! I really enjoyed your interesting workshop; I have learnt a lot. Thank you.

Participant from Centara Hotels & Resorts, Thailand

Conflict Management

Our conflict management / personal awareness workshop is designed to show participants on how to deal with verbal and physical aggression from potentially aggressive clients. Participants will learn how to identify a pending threat and diffuse it before it materialises. They will also develop and train an understanding of the use of empathy to diffuse a verbal confrontation. Through demonstration and practice of simple, yet effective strategies they will learn how to be better prepared for verbal encounters.

Participants are to acquire the ability to detect potentially aggressive persons and the knowledge to guarding instead of defending one’s personal space.

They will learn to remain under emotional control during disagreements and to avoid using language that expresses personal feelings during conflict.

Our aim is to give participants the emotional and mental resources to ensure safety when in danger and the confidence to safely take action when words fail.

Target Audience

  • Receptionist & other front office employees
  • Customer care workers
  • People with direct customer contact

Would recommend to others (external and Internal)

Mark Kemp: Security manager, SGS Switzerland
For a conflict free workplace

Team Building

Our workshop aims to improve communication within a team and tightening their bonds and collaboration abilities. This is achieved through a combination of interactive training and communication sessions.

The workshop will be adapted to the specific requirements and work environment of the participants

Bringing out the best in your team
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