See the forest for the trees.

Security Awareness Training

Employees are an organization’s greatest asset, yet at the same time represent the greatest risk. It is imperative to be aware of the potential dangers that your employees face due to an increase in violent crime, terrorism, anti-social behavior, and racial and sexual harassment in their everyday lives and when travelling or working for the organization.

Our Security Awareness Training workshops are designed to target all employees working and travelling abroad. We work with media, diplomatic corps, airlines, United Nations and governmental organizations, charities and non-governmental organizations (NGOs), multinational companies, and international schools. Workshops are also suitable for accompanying spouses and family members.

Our workshops are designed to cover all issues relating to personnel safety and security. We work with your security management team or human resources department to develop a training workshops bespoke to your organization’s needs. Excel Security Solutions believes effective security is derived from alert and informed people within any organization.

Our instructor’s role is to facilitate the necessary learning and behavioral shifts that enable people to take greater responsibility for their own security. As a result, your staff will be better prepared to respond efficiently to a variety of potential incidents. Our instructors provide interactive, hands-on training through lectures, real-life scenarios and role-playing. We offer a wide range of training programs fitted to the individual work environments and assignments. This training can help to fulfil an organization’s duty of care obligations.

Travel Security Training

This workshop provides practical advice on travel Security & Safety and Health Awareness. It includes pre-trip planning, travel risk assessment, retaining complete focus when in unfamiliar environments, journey planning between various destinations, security within the hotel setting and how to safely evacuate from a confined space or building in the event of a shooting or terrorist attack. An important part of travel security is medical and health awareness, where we focus on prevention of disease (e.g. Malaria) and also on dealing with First Aid and Basic Life Support skills in the event of a medical emergency in remote areas that lack suitable emergency and medical facilities.

Understanding the risks before you go.

Hostile Environment Awareness Training

In this workshop, we equip participants who must travel and work in hostile environments with critical hard and soft skills required to stay safe. These range from awareness and prevention tools and personal risk assessments, to breakaway techniques and information on precautions to take when working or travelling anywhere in the world, especially in hostile environments.

We create the behavioral changes that may be adopted by employees and their family members perceived to be at risk. This is a highly active workshop and involves physical participation in a variety of exercises designed to create a more experiential form of learning about personal security and preventative methods and measures that may be easily adopted to reduce risks in hostile environments. Equipping participants with critical hard and soft skills required to stay safe. Our workshops include security and medical topics to ensure that your personnel are trained and aware of how to react to unfavorable medical emergencies

The First Aid element of the course starts with a foundation of basic skills which is then taken to a higher level to deal with trauma related injuries. Participants will also gain knowledge about the prevention of disease and environmental hazards.

Critical hard and soft skills training to stay safe.

Active Attacker Incident Training

In recent years, the number of active attacker incidents has risen dramatically. What characterizes this type of attack is that they are virtually unpredictable and that they unfold rapidly. The attackers usually continue to spread throughout the area, killing a maximum number of people, until they are killed or take their own lives.

Our Active Attacker Incident workshop intends to equip each participant with the personal awareness and a survival mindset that will increase their chances of surviving an active attacker incident. This workshop will focus on the risk of an Active Attacker Incident occurring in an enclosed location. The tools acquired will be of use when visiting and interacting in populated areas anywhere in the world.

Don’t become a victim if caught up in the wrong place at the wrong time.

Kidnapping Risk Reduction

Kidnap for ransom is a very real threat in many parts of the world. In many countries, for example Nigeria, Brazil or Mexico, kidnapping represents a relatively easy and quick way to obtain large amounts of money. Just the color of your skin may make you stand out as a potential victim. Companies therefore have a duty of care to their travelling and expatriate staff.

Participants in this workshop are given an insight into the various motivations for kidnapping, practical techniques on how to avoid a kidnaping situation and advice on how to act if kidnapped.

Kidnap for ransom is a very real threat in many parts of the world.

Tiger-Kidnapping Risk

Criminals and their methods of attack and infiltration are continuously evolving to counter any security measures that are designed to foil their attempts. The most vulnerable link in any security setup is the human being who has access or information that may enable access to the targeted assets. Tiger kidnapping, where kidnappers use a target to commit another crime for them, has been successfully demonstrated to be one of the only ways by which up-to-date comprehensive physical security systems may be breached.

This workshop is designed to guarantee both enhanced awareness of the risks of this threat and awareness and initiation of behavioral change. It focusses on the key people and their families that may be vulnerable to this form of attack.

Preventing the unthinkable.

 

Hospitality Security Awareness

Our hotel security awareness workshop targets hotel management members, hotel employees, students of hotel management schools, to provide practical advice on how a hotel’s guests, staff, assets and reputation can be better safeguarded. This workshop is essential for anyone who works in the hotel industry and especially for members of management.

It will give participants an understanding of the importance of security and safety in the hotel industry. It is the nature of the business of hotels to accept strangers into their property. This makes hotels the ultimate soft targets for terrorist attacks and general criminal acts.

A major concern for hotels is the threat posed by fire. Participants will learn about the different aspects of hotel security and safety, how to raise awareness and mitigate risks. Also integrated in the workshop is a module on conflict management, an important aspect when dealing with difficult guests. The workshop consists of a number of staged activities. Our instructors apply training techniques such as role play, audience participation and case studies.

Quality Full of Professionalism

 

I got much more than I expected. I knew security is important but now I realise, thanks to you, that it concerns everyone and that it’s everyone’s responsibility. All I can say is “thank you“

Shirley Lin, Student at SHML Hotel Management School Lenk, Switzerland.

 

Thank you so much! I really enjoyed your interesting workshop; I have learnt a lot. Thank you.

Participant from Centara Hotels & Resorts, Thailand
Quality Full of Professionalism.

Conflict Management

Our conflict management / personal awareness workshop is designed to show participants who interact with the general public, such as receptionist & other front office employees, customer care workers and people with direct customer contact on how to deal with verbal and physical aggression from potentially aggressive clients. Participants will learn how to identify a pending threat and diffuse it before it materializes. They will also develop and train an understanding of the use of empathy to diffuse a verbal confrontation. Through demonstration and practice of simple, yet effective strategies they will learn how to be better prepared for verbal encounters.

Participants are to acquire the ability to detect potentially aggressive persons and the knowledge to guarding instead of defending one’s personal space. They will learn to remain under emotional control during disagreements and to avoid using language that expresses personal feelings during conflict.

Our aim is to give participants the emotional and mental resources to ensure safety when in danger and the confidence to safely take action when words fail.

Would recommend to others (external and Internal)

Mark Kemp: Security manager, SGS Switzerland
For a conflict free workplace.
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